Help
Help articles
Short answers for using Thor. Browse by topic, then open an article.
Collections
- How to change collection playbook assignmentsMove one customer, or many, onto a different collection cadence.
- How to stop collections emails for an accountTake one customer off automatic collection emails, or pause emails and tasks for every customer.
- Why a collection task used different terms than the customer fileThor ages an account from the oldest invoice due date, which can still reflect the previous terms.
- How to record a promise, dispute, or collection holdPause collection on the invoices a customer promised to pay, or disputed.