Why a collection task used different terms than the customer file

Thor uses the due date on the oldest invoice that has no dispute and no promise on it. That date is what sets how aged the account is. The due date on an invoice should reflect the account's terms. For example:

• Invoice created: June 1
• Terms: 90 days
• Invoice due date: August 30

When an account's terms change, finance teams usually handle the older invoices in one of two ways:

1. Update the old invoice due dates so they match the new terms.
2. Collect the old invoices on the terms that were in place when each invoice was created.

The second approach is the more common practice among distributors. Either way, Thor reads the invoice due date to decide how aged the account is.

To leave those older invoices out of aging in Thor while you decide which approach to take, mark them as disputed. Thor then skips them when it checks how aged the account is. They still appear on the aging report emailed to the customer.

The steps are in How to record a promise, dispute, or collection hold.