Login
All help articles

Thor MailBox

Why images are not displaying in Thor MailBox

Updated October 8, 2026

On some versions of Outlook, particularly Outlook desktop classic, your organization's security policy can block images from displaying on their own. When that happens, Outlook shows a message at the top of the email: Click here to download pictures.

Outlook banner: Click here to download pictures. To help protect your privacy, Outlook prevented automatic download of some pictures in this message.

Click that message, then add this sender to your list of trusted contacts. Images from that sender will download automatically after that.